Deleting your account

You can permanently delete your CrewStory account and data at any time.

In the app: Settings → Danger zone → Delete my account → confirm. This permanently erases your account and its data.

How to delete in the app

Open CrewStory and go to the Settings tab.
Scroll to the Danger zone at the bottom.
Tap Delete my account and follow the confirmation (you’ll be asked to confirm deliberately, and may be asked to sign in again to verify it’s you).

Can’t access the app?

If you can’t sign in, email privacy@getcrewstory.com from the address on your account and ask us to delete it. We’ll verify that you own the account before deleting, then confirm when it’s done.

What gets deleted

Your account and the data tied to it: profile, flights and logbook, imported entries, memories and photos, hotels, private crew contacts you added, Document Vault files, Wrapped data, and your settings.

What may be retained (briefly)

Encrypted backups expire on a fixed rolling schedule and are never used to restore a deleted account.
Security / error logs may persist for a short period for abuse prevention and debugging, then expire.
Limited records we’re required by law to keep (e.g. tax records for any purchases) are kept only as long as legally required.

Timeline

Deletion from the app takes effect immediately for your live account and data. Any copies in short-lived backups/logs expire on the schedules above.

Subscriptions: deleting your CrewStory account does not cancel an app-store subscription. If you subscribed through Apple or Google, cancel it separately in your app store account settings, or you may continue to be charged.

Verifying it’s you

To protect your data, deleting from the app may require you to re-authenticate (sign in again). Email requests are only actioned after we confirm you own the account.

Need help?

Email support@getcrewstory.com (general) or privacy@getcrewstory.com (privacy & deletion). See also our Privacy Policy.