Support & Contact

We’re a small team building CrewStory for crew. We read every message.

What can we help with?

Getting started & general questions

Setting up your profile, adding flights, importing a roster or a CSV logbook, the map, and Wrapped. Email support@getcrewstory.com with a short description and, if useful, a screenshot.

Billing & subscriptions

If paid features are offered, purchases, renewals and refunds are handled by the app store (Apple / Google) under their policies. Manage or cancel a subscription in your app store account settings. For anything we can help with directly, email support@getcrewstory.com.

Exporting your data

You can export a full copy of your data from inside the app (Settings → Export my data). If you have trouble, email support@getcrewstory.com.

Deleting your account

You can permanently delete your account and data from inside the app. See Deleting your account for exactly what happens, or email privacy@getcrewstory.com if you can’t access the app.

Privacy requests

To access, correct, export or delete your data, or to ask a privacy question, email privacy@getcrewstory.com. See our Privacy Policy.

Security & abuse

To report a security issue or suspected abuse, email privacy@getcrewstory.com with “Security” in the subject. Please don’t post security issues publicly before we’ve had a chance to respond.